Privacy Policy
Last updated: 3/20/2026
Overview
This Privacy Policy explains how The Frame Company (TFC) collects, uses, shares, and protects information when you visit our website, browse our products, place an order, contact us, or interact with our advertising and analytics tools.
By using our website, you agree to the practices described in this Privacy Policy.
Who we are
The Frame Company (TFC)
Website: TheFrameCompany.com
Email: INFO@THEFRAMECOMPANY.COM
Address: 780 Grand Canyon Blvd, Reno, NV 89502
Information we collect
We may collect information you provide directly to us, including your name, billing and shipping address, email address, phone number, payment and order details, account information, and messages you send through our contact forms, email, or customer service channels.
We may also collect information automatically when you use our website, including your IP address, browser and device information, pages viewed, referral source, site activity and interactions, cart, checkout, and purchase activity, and approximate location information based on IP address.
How we use your information
We use information we collect to operate and improve our website, process and fulfill orders, provide customer service, communicate with you about orders, returns, and support requests, analyze how visitors use our website, measure the performance of our marketing, show, optimize, and measure advertising, detect fraud, misuse, or unauthorized activity, and comply with legal obligations.
Advertising, analytics, cookies, and similar technologies
We use cookies, pixels, tags, scripts, and similar technologies to understand website activity, improve performance, measure marketing results, and support advertising efforts.
These tools may collect information about how users interact with our website, including page views, product views, cart activity, checkout activity, and purchases. We may use this information to better understand customer behavior, improve the shopping experience, measure campaign performance, and show more relevant ads on third-party platforms.
We may work with third-party providers that support analytics, advertising, payment processing, fraud prevention, and website functionality. These providers may collect information in accordance with their own privacy practices and agreements with us.
How we share information
We do not sell your personal information in the ordinary sense of the word. However, we may share information with service providers and partners that help us operate our business, including providers that support ecommerce and website hosting, payment processing, shipping and order fulfillment, analytics and reporting, advertising and remarketing, fraud prevention and security, and customer communications.
We may also disclose information when necessary to comply with law, enforce our policies, protect our rights, or respond to lawful requests.
Order and payment information
When you place an order, payment information is processed through our payment providers. We do not store full payment card details on our own systems unless specifically stated at checkout or by the payment provider.
Email communications
If you contact us or make a purchase, we may send transactional communications related to your order, account, support request, or other service-related matters. If you subscribe to marketing emails, you may unsubscribe at any time using the link in those emails.
Data retention
We retain information for as long as reasonably necessary to operate our business, fulfill orders, maintain records, resolve disputes, enforce agreements, and comply with legal obligations.
Your choices
You may be able to limit certain forms of tracking through your browser settings, device settings, or third-party privacy and advertising controls. Because these options vary by browser, device, and platform, their availability and effectiveness may differ.
If you would like to update or delete account information, or ask a privacy-related question, please contact us at INFO@THEFRAMECOMPANY.COM.
Children's privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Data security
We use reasonable administrative, technical, and organizational measures to help protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Third-party links and services
Our website may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices, content, or security of those third parties.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the Last updated date above.
Contact us
If you have questions about this Privacy Policy, you can contact us at:
The Frame Company (TFC)
780 Grand Canyon Blvd
Reno, NV 89502
INFO@THEFRAMECOMPANY.COM
